Maybe both of them handle another language forum usually and are just filling in here for now? Just because they don't speak much on the English forum doesn't mean they're not posting elsewhere...
You can easily see where they are active by clicking their profile and activities
Just because you want something doesn't mean it'll happen. Their role is to relay feedback, not to answer every random inquiry on the forum, especially if there's no available response.
I have no issue chatting directly with them, I think it's great to do so, but the roundabout way you went about it felt needlessly dramatic.
It's a forum, Foooruuuum it means you gotta chat with folks. Why would I log on to a specific game forum if no one replies to my queries and then secretly someone forwards it to the right place? Honestly, guys? So you're just talking to walls hoping they'll react? You really believe that if you have an issue and think something should change or get better, you just post here, and no one will respond, which will motivate you to try again later? For real? If they're sending feedback, I want my feedback too, to see that they're actually taking action. I've played so many games and the game forums were always for engaging with the admins. People come to a specific game's forum for two reasons.
To ask something from other players and to ask something of the administration. When you ask players something, you're waiting for feedback from them, and when you ask the administration, you're expecting a response from them! It's simple, and this is how game forums are supposed to function. This forum worked like that with Galeas .
the roundabout way you went about it felt needlessly dramatic
that kind of approach (just don't upset anyone) is already wrecking the world 
But guess what? I recently got into the Aion Riftshade beta and there's no more talking to walls! The devs there are active, and your feedback actually gets heard. They’re launching in Q1 2026 with Aion 4.8, and they're already showing how a forum should really work. Aion Riftshade truly makes these old forums feel like ancient history!