Verifying server connectivity

To start, a massive shout out to Clannad from the French community for crafting this guide.
Realizing its potential for the English-speaking boards, I've translated and slightly refined the information for our audience.
Be mindful that this is a work-in-progress and might not be flawless yet, so all feedback is greatly appreciated.

>>>Initial steps for troubleshooting.<<<

Client Setup:

Setting up AION from a pre-existing copy.
Installing Aion to a drive different from C.
Relocating AION between drives.
Confirm your computer runs AION.
Modifying launcher's install path

Launcher Problems:

Verifying/creating launcher shortcut.
Uninstalling/reinstalling Gameforge Live launcher

Setting up the AION Launcher.

Client Problems:

Setting Keyboard and Mouse controls
Refreshing Shaders
Address OTCBuildClient32_woGG(3X) / "Replace Me" textures
Fully uninstall AION.Activating AION log files
Repair broken textures
Restore AION graphics defaults
Performing a File Check
Clearing the Data folder

Windows Problems:

Disabling Compatibility Mode

Install .NET Framework on Windows 8
Avoid conflicts with other apps.
Run Command Prompt as AdminStarting Windows in safe mode.
Terminate game process
Whitelist Aion in Windows Firewall

Error Codes:

Error: E02015 - Not enough memory
Error: E02018 - Alternative arises
Error: E02019 - File extraction fails
Installation Errors: 1603 & 1706
Error E14001 - Game.dll

Miscellaneous:

Running AION on Linux

Network Problems:

Resolving Network Issues
Verifying server connection
Test your internet speed
Secure website access
Optimize your ping

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Setting up AION from spare copies or backups.

This is valuable for those on a slow internet or when restoring from a backup of the game.

If you have begun installing Aion, you should remove everything placed so far by adhering to this guide:

• Completely remove AION.
• Download the latest Gameforge Live Launcher.
• Proceed with the setup until you're prompted with "One of the components needs an update." Select "Start Update" and pause it after 30 seconds, then shut down the launcher entirely.
• Now, eliminate all contents from these directories:
  
  • C:\Program Files (x86)\Gameforge\AION Free-To-Play \
  • \ Program Files (x86) \ GameforgeLive \ Games \ EN_en \ AION \ Download \
  • This varies if you're using the original launcher or the Gameforge Live launcher.
• Next, transfer all your backup files to this location:
• C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\Download

Upon completing these steps, you should be able to launch the game normally, with everything up to date.

Setting Up Aion on a Secondary Drive

This guide is intended for those doing a fresh setup of Aion, and not for users who've already installed the game; for that, refer to this guide:

Relocating Aion to non-C Drive:

For those who've installed Aion, perform a full uninstallation using the following guide:

• Complete Aion Removal

Following this, proceed with the main tutorial steps:

1. Download and configure the latest Gameforge Live Launcher.
2. As you install, wait for the alert "One of the components requires an update."
3. Select "Start Update" and after 30 seconds, halt the update and exit the launcher.
4. Remove all content from this directory:

   
   

   • C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\Download
5. Create a new folder on your alternate drive for Aion storage, e.g., "E:/Games/Aion"
6. Next, modify your launcher path, guided by this resource:

   
   

   • Configuring Launcher Path
7. Run the launcher and refresh the game installation.

Once finished, Aion should now reside on your chosen drive, enabling normal play.

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Relocating AION to a different drive.

Please follow this guide only if you've already installed Aion. If you haven't done so yet, please consult the tutorial below:

• Setting up Aion on a drive apart from C:

1. Create a folder on the new drive where you wish Aion to be stored, for instance, "E:/Games/Aion"
2. Transfer every file from your existing Aion directory to this freshly made location; these can be found here:
   
   • C:\Program Files(x86)\GameforgeLive\Games\EN_en\AION \Download\
   • C:\Program Files (x86)\Gameforge\AION Free-To-Play\
   • This hinges on whether the game was installed using the Gameforge Live launcher or not.
3. Upon completing the transfer, please proceed with the tutorial below:

   
   

   • Adjusting the directory path in the launcher
4. Launch the launcher as usual, and you should be able to play the game seamlessly.

If you can now open the game, everything was executed successfully, resulting in a smooth transfer.

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Verify if your PC is suitable for AION.

Here's a fast and straightforward method to determine if your computer can support AION. This method is reliable for Internet Explorer, Google Chrome, and Firefox.

This requires the newest Java version, and if your system lacks it, the site will redirect you to the relevant download page for Java immediately.

1. Click on this link: systemrequirementslab.com/
2. Select "Aion: Ascension" from the options.
3. Press the button labeled "Can you run it?" Your browser will prompt you to allow an add-on, consent to run it.
4. After a brief evaluation, you will be informed on whether your system can handle Aion.

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Modifying the installation directory set by the launcher

this process can come in handy if you need to relocate your game files, or if you're setting up the game from a backup. It's relatively simple to execute, but make sure you are at least a moderately experienced computer user, as errors might mean trouble later.

1. Click start and open search
2. Input "regedit" and hit enter
3. This launches the Registry Editor
4. Select the computer icon atop the left panel and search for "AION-LIVE"
5. You'll find "BaseDir"
6. Right click it and opt to edit
7. Revise this path to reflect your current Aion setup
8. click ok and close the registry editor

Once these steps are complete, your installation path should've been updated and you can proceed as usual.

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Getting or recreating the launcher shortcut

ALERT: If you have set up the game with Gameforge Live, stick to this guide:

• Launching the game minus Gameforge Live

Otherwise, proceed as follows.

Always run the launcher using the desktop shortcut; this is because the shortcut includes required parameters. Running it directly may cause an E03001 error to appear.

If your launcher shortcut has been deleted or misplaced, here's how to make a new one:

1. Navigate to this directory:
   
   • C:\Program Files\Gameforge\NCLauncher
   • Note that this path might differ if you selected a custom installation location.
2. Select NCLauncher.exe, right-click on it, and choose "Create Shortcut".
3. Find the newly made shortcut, right-click, and open properties.
4. In the target box, append the following to what's already there.
   
   • /LauncherID:"GameForge" /CompanyID:"11" /GameID:"AION-LIVE" /LUpdateAddr:"update.aion.gfsrv.net"
5. Press apply and click ok.

With these steps completed, you’ll have a functional Aion Launcher shortcut to access the game again.

Edit

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Reinstalling the Original Gameforge Live Launcher

NOTE: Proceed with this only if you've installed the game using Gameforge Live.

Addressing certain issues might necessitate a complete removal and reinstallation of the Gameforge Live launcher. This process also assists in pinpointing the correct paths for both the Game and Launcher.

1. Navigate to this directory: C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\
2. Securely place the Download folder elsewhere since it contains your game data
3. Execute the uninstallers in this sequence.
   
   • C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\uninstall.exe
   • C:\Program Files (x86)\GameforgeLive\unins000.exe
4. Erase your GameforgeLive directory found at "C:\Program Files (x86)\"
5. Remove the Gameforge Live launcher's shortcut if it hasn't been automatically deleted
6. Acquire the newest version of the Gameforge Live Launcher.
7. Proceed with the installation until you encounter the message "One of the components requires an update."
8. Press "Start Update" and allow 30 seconds
9. After 30 seconds, manually halt the update and close the launcher
10. Eliminate the AION Free-To-Play folder located at C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\
11. Reposition the Download folder you set aside earlier back into C:\Program Files (x86)\GameforgeLive\Games\EN_en\AION\
    
    • Alert: Ensure it matches exactly

With these steps complete, you can start the launcher again and the game should be perfectly accessible.

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Assigning keys / mouse control

When creating a new character sometimes the mouse control is not taken into account. To correct this problem, go to the Game Setup, Game tab, and uncheck the Block moving box by clicking.

Updating Shaders

Shaders are actually tiny programs that the graphics card executes. Aion utilizes these by handing over their source code to your driver, which compiles and dispatches them to the GPU. So to avoid constant re-compiling of identical files, Aion saves pre-compiled shader backups in a cache folder. But Aion can't spot changes in system files, and consequently, these shaders might become incompatible. In such a case, Aion may go to a black screen and shut down.

Here's how you can force the game to recompile all shaders:

Open File Explorer and navigate to C:\Program Files (x (86)\Gameforge\AION Free-To-Play\Shaders\

Remove the Cache folder

Important: Never delete the shaders.pak file, as it includes the shader's source code.

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