Aion Riftshade

I can open with my character Himarisun The portal to the endboss at Sauro and I don't come him Ruhnatorium pure obwhol I'm lvl 65 and the Crystall for that could please fix this bugg thank you

Hello,

Did you have the keys with you? 

 

y i have keys but i can´t open it idk why 

same Thing i can´t go Ruhnatorium and i have the crystalls to entry

 

Could you please give screenshots of the srystalls and keys that you have

ofc 

 

and i can´t  Entry ruhna if i  click on the door to entry ruhna  it  say only You have ending the Searching Ikd why

 

 

Could you please tell what it says when you try to enter in the original (in german)? 

 

Ihr Beendet Die untersuchung

 

Okay, could you make a video of how you're entering  the dungeon?