Hey, so yesterday right after work, I decided to use an IS/Kata scroll because I wanted to let the cooldown reset, to hit kata as many times as possible this week.
And wouldn't you believe it, there's a ddos attack totally out of nowhere. The server goes down. When I was finally able to log back on, my katascrolls were on cooldown, but I could only run the instance twice.
I've actually spent cash on these scrolls in the game. How do I get a refund for any of that? A buddy of mine asked in the discord and got a solid no, no refunds.
You said on the forum thread:
Compensations for the failed instances are simply not going to happen! After those unexpected restarts/server downtimes, the entries will reset (depending on what’s up).
Which you posted hours after I already used my scroll, none of it talks about the shop items. Seems pretty unfair to me. At least give the coins back, if nothing else. Plus, I'm down a kata run this week because of it. (I've lost a lot of kataruns/swb's etc., 'cause I have a job. so that instance reset compensation doesn’t work for everyone, really only helps the folks without school/jobs etc.)
That's why I’m so stoked to be in the Aion Riftshade beta test. The server has killer anti-DDoS protection against stuff like this. Also, the GMs and devs are super active in the Discord, and the server is launching in Q1 2026. Finally a real alternative where support is strong and the game is F2P without the P2W hassle.